At Aura Denim, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
When you visit our website or place an order, we may collect the following types of information:
Personal Information:
- Full name
- Phone number
- Email address
- Delivery address
- Payment details (handled securely through third-party gateways — we do not store card information)
Non-Personal Information:
- Browser type and device information
- IP address
- Pages visited and time spent on the site
- Referral source (e.g., Facebook, Google)
2. How We Use Your Information
We use the information collected for the following purposes:
- Processing and delivering your orders
- Sending order confirmations, shipping updates, and customer service messages
- Responding to your queries and feedback
- Sending promotional offers, new arrivals, and updates (only if you opt in)
- Improving our website experience, products, and services
- Preventing fraud and ensuring transaction security
3. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share your data with:
- Courier partners — to deliver your orders
- Payment processors — to process secure transactions (bKash, Nagad, card gateways)
- Marketing platforms — such as Facebook and Google, only in aggregated/anonymised form for advertising performance
- Government or legal authorities — when required by law
4. Cookies & Tracking
Our website uses cookies and similar tracking technologies to:
- Remember your preferences
- Analyse website traffic
- Improve user experience
- Show relevant ads on third-party platforms (e.g., Facebook Pixel, Google Tag Manager)
You can disable cookies in your browser settings, but some website features may not function properly.
5. Data Security
We implement reasonable technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at auradenim65@gmail.com.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.
8. Children’s Privacy
Our website is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📞 01898216817 📧 auradenim65@gmail.com 📍 Uttara, Sector 11, Dhaka – 1230, Bangladesh